Refunds and Exchanges
All Returns, Cancellations, Refunds, or Exchanges:
There is a 15% restocking fee on any returns, cancellations, refunds, or exchanges.
Your refund will not be processed until we have your 15% restocking fee AND received your returned item or return tracking information.
This is not negotiable due to our “on demand”, aka “made to order”, process. Once a customer places an order, we manufacture, and then fulfill. Your order is a binding contract which dictates to us to make what you as a customer want to receive.
We will not process returns, cancellations, refunds, or exchanges for the following:
Products that have been worn, emit an odor, and/or are not in their original condition
Product(s) being shipped to a not-current address
Orders which have been delivered for longer than 14 day period
Please read the following policy: Our policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. We are able to reject any return that we deem as used (yes, this includes you wearing it to a festival and shipping it back to us).
Items that are deemed as used will be shipped back to you at your cost.
Please read the policy above. To complete your return, we require your order number as proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Please read the policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
Returns / Exchanges:
Please read the blanket policy above. We only replace items if they are defective, damaged, or you have received the wrong size or wrong item from what has been ordered. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Attn: Dope Premium
710 Moritz Street, Dunmore, PA 18512
Sale items cannot be refunded.
To return your product, you should mail your product to: Attn: Dope Premium
710 Moritz Street, Dunmore, PA 18512
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on when we receive your product at our facility, where you live, and the amount of time it takes to manufacture the product you want, may vary the shipping and delivery time of your exchange. Please check our website for estimated shipping times for the product you desire.
We are not responsible for international taxes.
We require all items that are being shipped back to have a trackable shipping service or purchasing shipping insurance. Please email this information to: firstname.lastname@example.org . We do not guarantee that we will receive your returned item.